WHY CHOOSE ORMANDY?
Backed by our expert team for implementation, training, and support, be ready for the growth you want to achieve.
SETUPS
A dedicated project manager guides the process, coordinating the steps to go-live.
Our experienced staff walk your team through implementation and are there when you need them.
A support analyst assists you with data extraction, handles cloud server configuration, SQL server configuration, cloud backup management, and data porting.
Our staff helps identify and customize user setups and security settings and handles vendor catalog imports. They also assist with identification of pertinent reports and forms customization.
TRAINING
Our expert instructors help your team set up custom preferences and gain proficiency, so your employees feel at ease, ready to complete their daily tasks. Our staff works with you to schedule training sessions around your employees’ busy schedule.
Online instructors familiarize users with FrontLine’s processes and provide hands-on practice. Users enter daily transactions in a training company to aid in retention.
Access online documentation on our customer service site. Our support portal makes it easy to request ongoing training for new employees or changes in user responsibilities.
SUPPORT
Our knowledgeable support staff is here to answer your questions by email or phone and to meet with you for troubleshooting and ongoing training.
Benefit from unmetered support from our US-based team during normal business hours. Our support portal makes it easy to ask for help anytime, from anywhere. You can also access online documentation on our customer service site.
As your business needs evolve, take advantage of regularly scheduled wellness checks with a customer experience specialist to discuss goals and challenges.
Get software updates, upgrades and enhancements, all guided by the needs of our clients. Learn about new feature updates in our quarterly newsletter.
WHITE GLOVE GO-LIVE
Feeling like this is a big step for your employees? Benefit from a dedicated support specialist standing by on a virtual meeting, ready to assist your team during your business hours for the week of go-live.
ON-SITE GO-LIVE
To ensure a smooth transition and help your team adjust to new processes, have one of our support specialists in-person at your location for the week of go-live.
CUSTOM PROGRAMMING
If your business has unique needs, consider hiring our programming team to meet your operation’s exclusive requirements.
CONSULTING
Evaluate current processes, move away from paper-based practices, and implement new company procedures with the help of our consultants. Our knowledgeable team works hand-in-hand with key personnel in your organization to help you realize your vision.